The impact of advertisements have a tremendous influence on consumer rights,
emphasising the need of promotions that are fair and accurate. Deceptive
advertising undermines integrity, distorts competition, and limits customer
options. Such methods violate key consumer rights, including the right to
knowledge, choice, and protection against deceptive products.
Exaggeration is
frequent in advertising, but when it crosses the line into falsehoods or
manipulative methods, it raises issues. Examples include health claims for oil
and false tariff information from a cell phone carrier. Misleading
advertisements have spread from print media to television, reaching a larger
audience, including individuals who may not be literate. Previously limited to
print and mainstream media, misleading marketing methods are increasingly
prevalent across several channels, needing heightened attention to defend
consumer rights.
Research Methodology
The research methodology for the topic false advertisement claims involves a
comprehensive review of this area, analyze data and draw a meaningful
conclusion. The data for this research includes legal literature, case studies,
important books and articles.
The study will analyze the legal principle regarding false advertisement claims,
recent legal trends and outcomes , important laws regarding false advertisement
and recent case laws related to false advertisements.
Hypothesis
False advertisement claims: Recent litigation and outcomes. The application of
theory which will apply in this topic is Consumer Protection Act of 1986 perform
the functions of the Unfair Competition Action, The Cigarettes and other Tobacco
Products (Prohibition of Advertisement and Regulation of Trade and Commerce,
Production, Supply, and Distribution) Act, 2003 (CTP Act) and The (Insurance
Advertisements and Disclosure) Regulations, 2000.1
Research Question:
- How has false advertisement impacted the market platform and legal
trends in the world and what key factors influencing recent false
advertisement claims?
- How have recent legal outcomes reflected a balance between protecting
consumers from deceptive advertising and fostering a competitive business
environment?
Analysis
An advertisement serves as a marketing tool utilized by producers and
manufacturers to promote their products to consumers. It facilitates
communication between product owners and consumers helping the latter understand
the benefits and value of upcoming products. Advertising is a communication
method that introduces a product or services brand to the public. According to
William J. Stanton advertising encompasses activities that involve delivering
sponsored messages through media channels to a target audience.
Deceptive advertising occurs when information is misrepresented leading to
consumer confusion or influencing purchasing decisions. Legal frameworks, in
jurisdictions prohibit misleading advertising practices preventing
misrepresentation of product quality, composition, manufacturing details,
pricing or origin.
"False" refers to the distortion of facts, which can lead to poor
decision-making owing to inaccurate information. Consumers rely significantly on
advertising messages to guide their purchasing decisions, leaving them
susceptible when they are unable to distinguish between true and deceptive
information.
In an age of plentiful information, buyers must prioritize
obtaining correct information during the purchase process. Buyer beware advice
is critical, emphasizing the significance of due investigation when analyzing
product or service features. False advertising is defined as making purposefully
false statements about a product or service in order to affect people's
perceptions.
Over time, the proliferation of deceptive commercials prompted regulatory
action, including the Drugs and Magic Remedies (Objectionable Advertisements)
Act of 1954. However, this legislation lacked sufficient provisions for
addressing deceptive marketing and imposing2 penalties.
The 1969 Monopolies and
Restrictive Commercial Practices Act and the Consumer Protection Act of 1986
targeted unfair trade practices and deceptive representations but lacked
effective enforcement mechanisms and penalties for offenders. The Cable
Television Network Regulation Act and Rule, 1995, and the Food Safety and
Standards Act, 2006, addressed deceptive marketing to some extent but lacked
measures for remedial action.
The deficiency in deterrents led to the enactment
of The Consumer Protection Act, 2019, which penalizes creators and endorsers of
false advertisements. Provisions defining misleading ads were introduced on July
15, 2020, with additional sections, including penalties under Chapter III,
announced on July 23, 2020, and implemented on July 24, 2020.
The Consumer Protection Act of 2019 became effective in 2020. This new
legislation will empower consumers and pass various rules and regulations to
help them protect their rights through multiple provisions, such as consumer
protection advice, consumer dispute resolution committees, mediation, product
liability, and penalties for sales. It promotes, protects and enforces consumer
rights.
Consumer Protection Act, 2019 provisions on misleading advertisements:
Section 2(28): defines misleading advertisements as any advertisement in
relation to any product or service which:
- Falsely describes such product or services or
- It gives a false guarantee to, or is likely to mislead the consumers as to the
nature, substance, quantity or quality of such product or services or
- It conveys an express or implied representation which, if made by the
manufacturer or seller or services provider thereof, would constitute an unfair
trade practice or
- Deliberately conceals important information.3
False advertising has disturbed market platforms, eroded customer trust, and
hampered competitiveness. To combat dishonest tactics, legal trends throughout
the world are emphasizing strict laws, enforcement, and substantial fines.
Recent erroneous advertisement claims have been driven by the proliferation of
deceptive strategies in digital marketing, as well as growing customer demands
for openness.
Adapting to the problems provided by deceptive techniques, legal
systems throughout the world are working to find a balance between safeguarding
consumers and supporting fair competition, resulting in a situation in which
corporations face more scrutiny for their advertising activities.
Recent court rulings highlight the delicate balance between protecting consumers
from misleading advertising and promoting a competitive business environment.
Courts and regulatory authorities are increasingly prioritizing consumer
protection, implementing harsh penalties for misleading acts to discourage
unethical behavior while ensuring fair competition.
Legal frameworks emphasize
openness and make businesses accountable for accurately representing their
products or services. Verdicts frequently evaluate the influence on customer
trust and overall market integrity. Recognizing the changing nature of
advertising, particularly in the digital era, the legal system adjusts by
amending legislation to include new platforms and technology.
While punitive
measures are necessary to discourage dishonest behavior, authorities strive to
avoid impeding innovation or establishing unduly restrictive restrictions that
may stifle legitimate competition. In essence, recent court rulings represent a
sophisticated approach approach to addressing the negative effects of misleading
advertising on consumers while fostering a marketplace built on trust, openness,
fair competition, and responsible innovation.
Recent Legal Cases An Outcomes
Patanajli Fasle Advertisement Case
The Supreme Court issued a directive to Patanjali Ayur-Ved to cease
disseminating deceptive statements and advertisements against contemporary
medical systems, threatening significant penalties for non-compliance. The court
emphasized the importance of refraining from similar advertising in the future
and cautioned against making casual remarks to the media. Chief Justice of India
N.V. Ramana stressed the need for restraint in criticizing other medical systems
and urged Baba Ramdev to exercise caution.
The bench clarified that the issue
wasn't about "allopathy vs ayurveda" but about addressing deceptive medical
advertisements. The court instructed the Union Government's additional solicitor
general to propose viable solutions to the situation. Justice Amanullah warned
of strict consequences, including fines of up to Rs 1 crore for products making
false claims about curing specific diseases.
Red Bull Case
Red Bull, known for its "Red Bull gives you wings" tagline and thrilled
marketing, was the target of a class action complaint alleging fraudulent
advertising. Plaintiffs argued that Red Bull's promises of improved physical
performance lacked scientific backing, tempting customers to pay high rates. Red
Bull paid for $13 million in 2014, admitting wrongdoing while compensating
impacted customers since 2002.
The deal sought to avoid costly litigation.
Despite maintaining the integrity of its marketing, the case emphasized the
value of honest advertising. It serves as a cautionary story for companies to
maintain authenticity in their messaging, emphasizing the influence on
reputation and customer trust.
Johnson & Johnson Case
Johnson & Johnson, a worldwide firm recognized for its numerous consumer
products and medicines, attracted criticism for their trademark Johnson's Baby
Powder. Despite safety concerns about its talc-based product, accusations arose
that the corporation was targeting certain populations, most notably African
American and overweight women.
The practice prompted ethical concerns about
marketing methods, particularly those involving health-related items. Numerous
lawsuits were filed alleging a relationship between Johnson's Baby Powder and
ovarian cancer or mesothelioma.
A Reuters investigation discovered unreported
amounts of asbestos in talc goods, causing public outcry and lengthy lawsuits.
In response, Johnson & Johnson terminated their talc-based baby powder brand, signalling a dramatic change driven by concerns about product safety and
transparency.
Horlicks Limited vs Zydus Wellness Products Limited
Horlicks Limited filed a permanent injunction against Zydus Wellness Products
for running an advertising suggesting that one glass of Complan equals two
glasses of Horlicks. Horlicks said the advertisement was false and insulting.
Zydus claimed accuracy based on prescribed serving sizes.
The Delhi High Court
held that the advertisement was false and insulting. Despite a disclaimer, the
perception of Complan excellence without regard to serving size persisted.
Balancing convenience, the court ruled in favour of Horlicks, citing the
possibility of irreparable injury if the advertisement remained unfettered. As a
result, the High Court ordered an interim injunction, restricting the challenged
advertising's broadcast.
Scope:
- Legal frameworks and jurisdictions: Investigating legal norms and frameworks for misleading advertising claims in various nations.
- Analyzing how various legal systems approach and define deceptive advertising, as well as the regulatory entities involved.
- Industry-specific analysis: Examining deceptive advertising claims in certain industries, such as medicines, food and beverage, and technology.
- Consumer Perceptions and Impacts: Investigate the psychological and economic effects of deceptive advertising on customers.
Limitation:
- Global variability: The breadth may be limited due to significant variations in legal systems and regulatory frameworks between nations, making complete study difficult.
- The Evolving Nature of Advertising: Rapid changes in advertising strategies and platforms may make it difficult to maintain current and relevant research.
- Access to information: Limited access to secret corporate information or legal papers may impede a thorough grasp of the complexities of specific false advertising instances.
Conclusion
In conclusion, False advertising claims create a comprehensive business issue
that includes regulatory frameworks, industry complexities, customer
perceptions, and the ever-changing digital marketing landscape. Despite research
providing useful insights into business and legal strategy, inherent limits
exist owing to the changing nature of advertising and the difficulty in getting
sensitive information.
Beyond legal implications, these accusations have an
influence on customer trust, brand reputation, and overall market integrity, as
seen by high-profile lawsuits like Johnson & Johnson and Red Bull.
Navigating
this terrain requires a careful mix of successful marketing and ethical
concerns, with an emphasis on openness and accurate information sharing. The
lessons learned emphasize the critical necessity of maintaining consumer trust.
To effectively adapt to an ever-changing business environment, organizations
must remain watchful, maintaining attuned to emerging trends and regulatory
changes.
References:
- The Consumer Protection Act ยง 28 Acts of Parliament, 2019.
- Ahmad, F. (no date) False And Misleading Advertisements - Legal Perspectives, J STORE. Available at: https://www.jstor.org/stable/43927467.
- Amirisetty, R.M. and Sravanthi, S.M. (2021) Consumer protection law: Consumer protection act, 2019. Hyderabad: Asia Law House.
- Nuseir, M.T. (2018b) 'Impact of misleading/false advertisement to consumer behaviour',
International Journal of Economics and Business Research, 16(4), p. 453. doi:10.1504/ijebr.2018.095343.
Please Drop Your Comments